How We Can Help You
Your Trusted eCommerce Coach
Need help with your sales strategy? Want to improve your customer experience and conversions?
Meet Mo, Your eCommerce Co-Pilot!
Monique "Mo" Nelson is an eCommerce & Shopify Expert, who has coached +400 entrepreneurs with small/medium sized businesses.
She would be happy to help you!
Who we hang out with...
Mo helped us redesign our webpage to prioritize our customers experience and ensured all the backend aspects were set up correctly to enhance our store speed and our understanding of our customers use of our site. Mo is online, friendly, truly an expert and we would highly recommend her!
We run a home goods and fashion accessories store called Monkey Mind (https://www.monkeymind.shop/) based out of Long Beach, CA.
We transitioned to a 100% online business after having had one foot in farmers markets/artisan fairs and another in e-commerce for about an year. For various Pandemic and non-Pandemic related reasons, we decided to go fully online middle of 2020.
For us, Mo's help has been absolutely critical for the success we've had since our launch. In the last few months we have gone from a virtually unknown store in the vast expanse of cyberspace to a small business with a growing customer base. Of course, we have a long way to go as a new small business competing against so many online businesses out there, but we know finally that we are on the right path, doing the right things.
Broadly the following are the areas Mo has helped us most with:
1) Shopify store setup and design guidance.
2) Online marketing and sales guidance.
3) General business strategy advice.
We feel that Mo has been so effective for us for the following main reasons:
1) She's already founded and operated multiple successful online businesses: this means that her advice is grounded in real world experience. Needless to say, this is absolutely invaluable in an e-commerce advisor. In fact we feel that this should be one of the primary criteria by which you evaluate an e-commerce advisor.
2) Depth of knowledge: Mo has broad knowledge and technical expertise in everything you need to run a successful online business: sales platforms (in this case, Shopify), online marketing, advertising, online business strategy among other things. If a particular area is not her forte, she can refer you to a vetted expert in the field. Often entrepreneurs without a technical background (like us) cannot adequately tell an expert from a charlatan (and there's so many of them in this business!). Mo's referrals have always been absolutely spot on and affordable.
3) Mo has a wonderfully friendly and reassuring personality and delivery style which makes her a highly effective communicator, something that's especially important when dealing with abstruse technical details. We always look forward to our sessions with her!
All of this to say, we can't recommend Mo highly enough for anybody who's starting an e-commerce business or someone who has an existing business but is feeling lost in the dizzying world of e-commerce. Mo will set your business right!
Mo is an excellent business mentor that brings unparalleled experience to the table. She helped me navigate and build my Shopify store as well as set up all the essential Google marketing tools. Mo helped me think about the solutions to problems I had not even considered, bringing a wise and talented perspective. I most definitely recommend ECOMflight's services to anyone needing assistance in taking their business to the next level.
Mo’s knowledge and expertise in the fields of marketing and ‘how to build a successful website’ and ‘how to grow your brand’ was impressive and refreshing. What I appreciated most is the enthusiasm and concern for the success of my business. But also, she is a straight-shooter. She is quickly able to identify what works and what doesn’t work. And as a new business, that’s exactly what we need. I would definitely recommend their services, especially if you are a new business, just getting started.
In one short hour, Mo was able to point out about a million things that my site needed in order to be optimised for more conversions. Her insights are spot on, her knowledge and expertise is profound, and her manner of explaining and communicating really clear and lucid. If your site is generating traffic, but not converting sales, you definitely Mo to have a look at it!
Super highly recommended!
Knowledge, honest, reliable, clear, fast, straight forward, punctual, accurate, follow up, and immediate execution are all Mo's characteristics.
I love working with her because she made me believe that there are still good people in this world. She worked on our website as if it is her private website. The results from working with Mo were simply moving from a stage of having a terrible website into a working and great website that has all the needed apps and features to help us in presenting our company and products in a professional and proper way.
In training sales people we used to say "OHIO" "Only Handle It Once". That is Mo's strategy, she handles every issue or problem once and one at a time and make secure any issues or problems are solved. She never left issues for the next time.
When working with Mo, I'm sure that no problem she can't handle. Mo reminded me with the old saying, "there is no impossible under the sun". If an issue was faced, not within her expertise, she will immediately contact the customer service of any provider and solve the issue. There is no postponing and no get back to it later.
Definitely highly recommended. If someone wants to build a great website, enhance it, solve any issue, add apps, chose the themes or even have a valuable consultation Mo is the one who can do it. It looks like Mo has access to most apps and tools that anyone might need to add to their website.
We suffered with the old website that we had and now we are more than highly satisfied with our new website. Besides, Mo always ask if we need any help which makes us feel that we have a great support and always there is an expert that is ready to help at anytime.
Thank you Mo.
Mo is consistently insightful, helpful, and enthusiastic about helping you get your store and business to the next level. If she can't do something in the set time you have with her, she will get things done outside of it. I enjoyed every session I had with her and came away with lots of actionable steps that I immediately put to use.
Mo was a wonderful teacher on how to improve our Shopify page. She gave us valuable information on how to increase sales and directed us to a team that made our web page look more professional. A+++.
It's been such a pleasure working with Mo. I don't know where my website would be without Mo! By no means am I a tech savvy person. Mo was clear in communication, patient with my million questions, and accessible - far exceeding my expectations.
My previous website was on Squarespace and I never considered Shopify prior to speaking with Mo. With her guidance, I was able to build a MUCH better, new website and feel very confident with the finished product. My favorite thing about working with Mo was the clarity each meeting - we strategically went through each section, I was usually left with homework - rinse and repeat. It was always an extremely productive hour and went by so fast! Mo held my hand while building the website, had a genuine interest in my success and advised on color, logo, layout, page format - *everything*
Can't recommend Mo highly enough!
Mo is great to work with. Her services and costs are clearly outlined and she really goes above and beyond to make sure you are getting the support you need to move your business forward. I worked with her over a period of 3+ months and through a combination of video calls and email communication she helped me to optimize my Shopify settings, improve the look of my store, and gave me plenty of work to continue over time to make sure my business is growing. I highly recommend Mo for anyone looking for help with their store, but who also wants to have an understanding of how to do things themselves.
Mo covered a lot of ground during her call. Her advice will definitely help take my store to a new level in 2021. She is very knowledgeable and I would definitely use her services again!
Mo is absolutely amazing! As newbies to Shopify, she is exactly what we needed. She pointed out so many things we could do to improve our site and business and helped us with a lot of the coding pieces. She's incredible, hire her!
I wish I would have done this sooner!!
Mo was fantastic. Definitely recommended.
it was my first meeting. clear communications. helpful advice. We reviewed the backend of my website, we reviewed google analytics and google console. we reviewed the design of the website. looked into fusion dashboard. I recommend Mo.